• Back To Search
• Quick Apply
• Register Now
• Send Me More Jobs Like This

• Chislehurst
• Posted 14th Feb 2011
• 
• Posted by: The Recruitment Shop
• Salary: 18 - 20K
• Job Type: Permanent
• Address: 30 High Street
  Thornton Heath
  Surrey
  CR7 8LE
  
• Contact: 020 8240 7884
• Reference: HURSTHOUSE
• This job has been viewed 193 times since it was posted.

Job Description

PURPOSE OF THE POST:

• €¢ To provide efficient and responsive housing services for tenants in general needs, temporary accommodation and to leaseholders.

• €¢ To lead a team of staff providing Housing Management, ASB and associated services in accordance with Association policies and procedures.

• €¢ To manage and monitor the budgets allocated to the Housing Manager.

• €¢ To develop policies and procedures relating to Housing Management and ASB, to review these as necessary, ensuring compliance with statutory or regulatory requirements and reflecting good practice.

• €¢ To participate in the strategic management of the Association as required.

• €¢ To ensure the team achieves Corporate and Business Plan objectives and targets, in relation to Housing Management and ASB.

MAIN DUTIES OF THE POST

Operational Management

1. Ensure that a high standard of services are provided to tenants in general needs and temporary accommodation, and to leaseholders and that the team meets all regulatory or statutory requirements.

2. Monitor performance in all areas of the team’s activities to ensure the achievement of agreed targets.

3. Promote and ensure resident involvement in all areas of service delivery. This may include the provision of information to, and liaison with recognised resident groups.

4. Devise and provide regular management reports covering all Housing Management and activities to enable monitoring of performance and effective targeting of resources.

5. Ensure IT systems are used to their full capacity and be responsible for the continuing improvement and development of those IT systems relating to Housing Management and the delivery of services to tenants and leaseholders.

6. Devise policies and procedures in respect of both housing/leasehold management and ASB and review as necessary, ensuring statutory and regulatory compliance, and reflecting good practice.

7. Work in partnership with other departments and/or external bodies where possible to co-ordinate, develop and improve the delivery of services to tenants and leaseholders.

Staff Management

1. Recruit, manage and develop all staff within the Housing Management and teams including determining and setting priorities, as well as ensuring the achievement of performance standards.

2. Ensure that all staff receive regular support and supervision, annual appraisals and performance assessment for PRP.

3. Ensure that all matters of discipline, poor performance and capability are dealt with in accordance with the Association’s policy and procedures.

4. Ensure that the training needs of all staff are regularly assessed and that the required training is delivered.

Finance

1. Manage and monitor the budgets allocated to the Housing Manager and assist in the annual budget preparation.

2. Ensure that all staff comply with the Association’s Standing Orders and Financial Procedure.

3. Authorise payments and invoices up to limits set out in standing orders.

4. Co-ordinate the calculation of service charges for the purpose of the annual budget setting, reviewing charges as necessary, ensuring that tenants and leaseholders are consulted as appropriate.

Equal Opportunities

1. To work within the equal opportunities and diversity framework set by the Association.

General

1. Contribute to the strategic planning for the Association through the management forum, the business planning processes and participation in specific project work as required.

2. To observe the highest possible standards in relation to confidentiality and the provisions of Data Protection legislation.

3. To act as an ambassador for the Association’s services, and as directed, promote and publicise the Association’s work to external bodies.

4. To work within the framework of the Association’s Customer Care Policy.

5. To undertake any other duties as are reasonably requested from time to time.

This is not an exhaustive list of the duties that may be required of you. Duties may be changed, after discussion, to suit our operational requirements.
Education/Qualification
Qualified to degree level or housing qualification or similar.

Experience

Experience of managing staff in managerial or supervisory role. Experience of working on an inner city, multi-cultural environment and working closely with tenants. Experience of delivering continuous improvement. Knowledge
A sound knowledge of the relevant legislation (Housing Acts, Crime & Disorder Act, Racial, Disability & Sexual Discrimination legislation) and tenancy enforcement. An understanding of the legislation and good practice in respect of leasehold management. Sound knowledge of best practice in relation to the management of arrears, lettings, void control, tenancy matters, budgets and tenant consultation. An understanding of the Housing Corporation’s regulatory requirements and Best Value guidelines. An understanding and commitment to working in a multi-cultural environment. Skills & Abilities
Good interpersonal skills and the ability to communicate well with tenants, Board Members, external agencies and tenants’ organisations, both verbally and in writing. Able to lead, motivate and supervise a staff team to achieve targets and a high standard of services. Able to devise and review policy, procedures and strategies in relation to Housing Management activities and services. Able to analyse statistical and other information, and to produce management reports. Good IT skills including ability to use Microsoft Word and Excel. Numerate, with good analytical skills. An ability to manage budgets and produce financial reports. Able to plan and prioritise to ensure the effective use of own time and that of other staff, and the delivery of work plans to timetable, often under pressure. Able to innovate by both conceiving and implementing new services or improvements to existing services. Able to attend evening, and occasional weekend meetings. Able to write accurate correspondence and reports.
Attitude
Commitment to providing a high quality service to all residents. Able to form and maintain good working relationships at all levels, both internally and externally. Pragmatic, creative and positive approach to problem solving. Committed to taking initiative and achieving fast, practical solutions. Able to show an understanding of, and commitment to, high standards in: resident involvement, equal opportunities and customer care. High level of diplomacy, energy & enthusiasm.